Perfect Touch Cleaners Gift Card Terms and Conditions
Effective Date: July 15, 2026
These Gift Card Terms and Conditions govern the purchase, delivery, receipt, and use of Gift Cards issued by Perfect Touch Cleaners LLC. By purchasing, receiving, or using a Perfect Touch Cleaners Gift Card, the purchaser and recipient agree to these Terms and Conditions.
1. Gift Card Issuer
The Gift Card is issued by:
Perfect Touch Cleaners LLC
Service Area: Rockingham County, New Hampshire, and Essex County, Massachusetts
Phone: (978) 332-2981
Email: ptcsoffice@gmail.com
The Gift Card may be redeemed only for eligible cleaning services provided or expressly authorized by Perfect Touch Cleaners, subject to service-area eligibility, availability, inspection or estimate requirements, and these Terms.
2. Nature of the Gift Card
A Perfect Touch Cleaners Gift Card represents prepaid value that may be applied toward eligible cleaning services.
It is not a credit card, debit card, bank account, deposit account, or investment. It does not earn interest and may not be exchanged for cash except where required by applicable law.
Unless expressly stated at the time of purchase, buying a Gift Card does not reserve a specific cleaning service, appointment date, service duration, team, or service price.
3. Expiration and Balance Fees
Gift Cards purchased for monetary consideration do not expire unless a different condition is clearly disclosed at the time of purchase and permitted by applicable law.
Perfect Touch Cleaners does not charge inactivity, dormancy, maintenance, or periodic fees against the unused balance of a paid Gift Card.
This section does not apply to actual, non-refundable third-party transaction costs associated with an exceptionally approved cancellation and refund, as described in Section 12. Those costs are not deducted from an active Gift Card balance.
4. Purchase and Delivery
Gift Cards may be purchased through the Perfect Touch Cleaners website, an authorized payment page, or directly from Perfect Touch Cleaners when available.
The purchaser is responsible for providing complete and accurate information, including:
• The purchaser’s name and contact information;
• The recipient’s name and email address;
• The recipient’s city and ZIP Code;
• The selected Gift Card value;
• The selected delivery preference;
• Any personal message included with the Gift Card.
Perfect Touch Cleaners is not responsible for delays or failed delivery caused by an incorrect email address, a full inbox, spam filtering, email-provider restrictions, inaccurate information supplied by the purchaser, or a temporary interruption involving a third-party delivery or payment service.
The purchaser should carefully review all information before completing the transaction.
5. Eligible Service Area
Gift Cards may only be redeemed for cleaning services performed within the current Perfect Touch Cleaners service area.
The recipient’s property must be located in an area currently served by Perfect Touch Cleaners, including eligible locations within Rockingham County, New Hampshire, and Essex County, Massachusetts.
A service request outside the current operating area may be declined, even when the purchaser or recipient already holds a Gift Card.
The purchaser is responsible for confirming that the recipient lives within, owns property within, or can otherwise use the Gift Card within the Perfect Touch Cleaners service area before completing the purchase.
Perfect Touch Cleaners may modify its service area as its business operations change.
6. Redemption and Scheduling
The recipient must contact Perfect Touch Cleaners directly to:
• Confirm that the property is within the service area;
• Verify the available Gift Card balance;
• Select an eligible cleaning service;
• Request or approve an estimate;
• Confirm availability;
• Schedule the service.
Perfect Touch Cleaners may require the Gift Card code, purchase email, digital Gift Card, purchaser information, or another reasonable form of verification before redemption.
A Gift Card may be redeemed only after the original payment has been successfully authorized, processed, and settled.
Purchasing a Gift Card does not automatically reserve an appointment or guarantee availability on a particular date or time.
7. Eligible Cleaning Services
The Gift Card may be applied toward eligible cleaning services offered directly by Perfect Touch Cleaners at the time of scheduling.
Eligible services may include, depending on location and availability:
• House Cleaning;
• Deep Cleaning;
• Office or Commercial Cleaning;
• Move-In or Move-Out Cleaning;
• Post-Construction Cleaning;
• Airbnb or Vacation Rental Cleaning;
• Other cleaning services expressly approved by Perfect Touch Cleaners.
Certain services may require photographs, property information, an on-site inspection, a virtual assessment, or a customized estimate before scheduling.
Purchase of a Gift Card does not guarantee that every requested service can be performed at every property.
8. Estimates, Service Conditions, and Additional Charges
The final price of a cleaning service may depend on factors including:
• Property size;
• Number of bedrooms and bathrooms;
• Property condition;
• Type and extent of cleaning required;
• Location;
• Frequency of service;
• Special requests;
• Additional labor, supplies, or time required.
Perfect Touch Cleaners may provide an estimate before confirming the appointment. If the property condition or requested work differs materially from the information originally provided, the final price may be adjusted with the customer’s approval.
9. Additional Payment and Remaining Balance
If the selected service costs more than the available Gift Card balance, the recipient or customer must pay the difference using an accepted payment method.
If the selected service costs less than the available Gift Card balance, the unused value will remain available for future eligible services, subject to these Terms.
No cash change will be provided except where required by applicable law.
10. Appointment Changes, Cancellations, and No-Shows
Use of a Gift Card is subject to the appointment, cancellation, rescheduling, access, late-arrival, deposit, and no-show policies in effect at the time the service is scheduled.
If an appointment is not canceled or rescheduled within the required notice period, Perfect Touch Cleaners may apply its standard cancellation or no-show charge to the Gift Card balance, provided that the applicable policy was disclosed when the appointment was scheduled.
Charges connected to a reserved appointment are not inactivity or maintenance fees.
11. Final Sale Policy
Except where required by applicable law, Gift Card sales are final.
Perfect Touch Cleaners is not required to cancel or refund a Gift Card because of:
• A change of mind;
• Purchaser or recipient preference;
• Selection of an unsuitable Gift Card value;
• An unavailable preferred date or time;
• Relocation of the purchaser or recipient;
• Inability to schedule or attend a service;
• Failure to verify the Perfect Touch Cleaners service area before purchase;
• A recipient living outside the current service area.
Before purchasing, the purchaser should confirm that the recipient can use the Gift Card for an eligible service within the current Perfect Touch Cleaners operating area.
12. Exceptional Refund Requests and Payment-Platform Costs
Although Gift Card sales are generally final, Perfect Touch Cleaners may, at its discretion and when permitted by applicable law, review a request for an exceptional refund based on credible and documented circumstances.
Examples may include:
• An accidental duplicate payment;
• A verified technical purchase error;
• An incorrect Gift Card amount caused by a payment-page error;
• A purchaser who reasonably failed to realize that the recipient’s property is outside the Perfect Touch Cleaners service area and cannot reasonably use the Gift Card.
Approval of one exceptional refund does not require Perfect Touch Cleaners to approve any other refund request in the future.
Online Gift Card purchases may be processed through Stripe, card networks, banks, and other independent payment providers. These third parties may retain processing charges when the original transaction is completed, and those charges may not be returned to Perfect Touch Cleaners when a refund is issued.
When Perfect Touch Cleaners voluntarily approves a refund that is not otherwise required by law, the refund may equal the amount paid minus the actual, documented, and non-refundable third-party processing costs charged in connection with the original transaction and, where applicable, the refund itself.
Perfect Touch Cleaners is not required to absorb a processing fee retained by Stripe, a bank, a card network, or another payment provider and not returned to Perfect Touch Cleaners.
Before processing an exceptional refund, Perfect Touch Cleaners will disclose, when reasonably available:
• The original purchase amount;
• The third-party amount proposed to be withheld;
• The estimated net refund.
This deduction applies only to a voluntarily approved cancellation and refund. It is not an inactivity fee, maintenance fee, or deduction from an active Gift Card balance.
If applicable law requires a full refund, Perfect Touch Cleaners will comply with that law.
13. Time and Documentation for Exceptional Refund Review
A request for exceptional refund review should be submitted within fourteen (14) calendar days after purchase and before any part of the Gift Card has been used.
The request should include:
• Purchaser’s full name;
• Email address used during purchase;
• Gift Card number or code;
• Purchase date;
• Proof of payment;
• Recipient’s location;
• A detailed explanation of the reason for the request.
Submitting a request does not guarantee approval.
A Gift Card that has been used in whole or in part is not eligible for a voluntary refund unless required by applicable law.
14. Refund Method and Processing Time
If approved, a refund will be returned, whenever reasonably possible, to the original payment method.
The time required for a refund to appear depends on Stripe, the customer’s bank, card issuer, card network, and other third parties.
Perfect Touch Cleaners does not control bank or card-processing time after the refund has been submitted.
15. Promotional, Complimentary, and Donated Gift Cards
A promotional Gift Card, voucher, bonus, donated certificate, contest prize, referral credit, courtesy credit, or other item issued without payment of equivalent monetary consideration may be subject to separate limitations, eligibility requirements, service restrictions, and expiration terms to the extent permitted by law.
Such items may be treated differently from a Gift Card purchased at full monetary value.
16. Lost, Stolen, Shared, or Misused Gift Cards
The Gift Card and its code should be treated like cash.
The purchaser and recipient are responsible for protecting the Gift Card, code, email, link, and redemption information.
Perfect Touch Cleaners is not responsible for unauthorized use resulting from loss, copying, forwarding, public posting, voluntary sharing, or failure to safeguard the Gift Card information.
If the purchaser provides satisfactory proof of purchase and the balance has not been used, Perfect Touch Cleaners may, at its discretion, cancel and replace a compromised Gift Card code.
17. Transferability and Resale
A Gift Card may generally be transferred to another person before redemption, provided that the new recipient can use it within the current Perfect Touch Cleaners service area.
A Gift Card may not be transferred when it was expressly issued as non-transferable, is connected to a specific promotion, is suspected of fraud, or when transfer is prohibited by applicable law.
Unauthorized resale, alteration, counterfeiting, or fraudulent transfer may result in suspension or cancellation of the Gift Card.
18. Fraud, Chargebacks, and Payment Disputes
Perfect Touch Cleaners may suspend or cancel a Gift Card associated with suspected fraud, unauthorized payment, counterfeit activity, processing error, chargeback, bank dispute, or violation of these Terms.
If a purchaser disputes a charge after the Gift Card has been delivered or used, Perfect Touch Cleaners may provide the payment processor or financial institution with records relating to the purchase, delivery, communications, appointment, and redemption.
Nothing in this section limits a consumer’s lawful rights regarding actual fraud, unauthorized charges, or billing errors.
19. Cancellation by Perfect Touch Cleaners
If Perfect Touch Cleaners cancels a scheduled service, the applicable Gift Card value will remain available for rescheduling.
If Perfect Touch Cleaners permanently discontinues all eligible services or ceases operations, the holder’s rights will be handled according to applicable law and the circumstances existing at that time.
20. Limitation of Liability
To the fullest extent permitted by law, Perfect Touch Cleaners is not liable for indirect, incidental, special, or consequential damages arising from:
• Lost, stolen, or misused Gift Cards;
• Incorrect purchaser or recipient information;
• Email delivery failures;
• Temporary website interruption;
• Unavailable appointment dates or times;
• Third-party payment-platform problems;
• External banking or card-processing delays;
• A recipient’s property being outside the service area.
Nothing in these Terms excludes liability that cannot legally be excluded.
21. Privacy and Payment Processing
Personal information collected during the Gift Card purchase may be used to process payment, issue and deliver the Gift Card, provide customer support, schedule services, prevent fraud, maintain transaction records, and comply with legal obligations.
Payment-card and financial information may be processed by Stripe or other independent payment providers under their own privacy, security, and data-processing practices.
22. Changes to These Terms
Perfect Touch Cleaners may update these Terms to reflect changes in applicable law, service areas, cleaning services, technology, payment processing, fraud prevention, or business operations.
The version generally applicable to a purchase is the version in effect on the transaction date, unless a later change is required by applicable law.
23. Governing Law and Consumer Rights
These Terms are governed by applicable federal law and the applicable laws of the state connected to the transaction or cleaning service.
Nothing in these Terms limits any non-waivable consumer-protection rights available under applicable law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
25. Contact Information
Questions, balance inquiries, scheduling requests, service-area questions, and exceptional refund-review requests should be directed to:
Perfect Touch Cleaners LLC
Service Area: Rockingham County, New Hampshire, and Essex County, Massachusetts
Phone: (978) 332-2981
Email: ptcsoffice@gmail.com
